Privacy Policy

2. Data Collected

Information We Collect

We collect personal information directly from you when you interact with our website, request project estimates, engage our services, or communicate with our team.

A. Personal Information You Provide Directly

• Contact Details: Name, email address, telephone number, WhatsApp contact details, and physical/site address.

• Project Specifications: Quotation requests, architectural drawings, site specifications, property access details, and project notes submitted via web forms.

• Communications: Records of correspondence, email inquiries, contact form submissions, and customer support requests.

B. Automatically Collected Information

• Technical & Usage Data: IP addresses, browser types, operating systems, referring URLs, pages viewed, time spent on site, and interaction data collected automatically when navigating our website.

• Cookies & Tracking Technologies: Small data files stored on your device to enhance site functionality, analyze traffic, and support user preferences (see Section 6).

3. Lawful Basis and Purpose of Data Processing

Under POPIA, we process personal information only where there is a lawful basis. We collect and process your personal data for the following purposes:

1. Service Delivery & Project Execution: Processing quotes, assessing site specifications, fulfilling steel fabrication contracts, and conducting on-site installations or maintenance.

2. Customer Support & Communication: Responding to project inquiries, scheduling site evaluations, sending invoicing, and managing customer relations.

3. Legal & Compliance Requirements: Fulfilling tax, statutory record-keeping, health and safety, and regulatory obligations under South African law.

4. Website Optimization & Analytics: Improving our website structure, user experience, service offerings, and security performance.

5. Marketing Communications: Sending periodic newsletters or promotional material where explicit consent has been provided (or as permitted under POPIA direct marketing provisions for existing customers, subject to opt-out rights).

4. Disclosure and Sharing of Information

Spragar Works does not sell, rent, or trade your personal information to third parties. We may share your information only under the following strictly governed circumstances:

• Service Providers & Subcontractors: Trusted vendors, delivery operators, material suppliers (e.g., steel stockists), and IT hosting partners who assist in operating our business. These entities are bound by strict confidentiality and data protection agreements.

• Professional Advisors: Legal, financial, auditing, and compliance consultants as required for lawful business governance.

• Legal and Regulatory Authorities: When mandated by law, court order, subpoena, or government regulation, or to protect the rights, property, and safety of Spragar Works, our employees, or the public.

5. Data Security & Storage

We implement technical and organizational security measures to protect personal information against unauthorized access, loss, misuse, alteration, or destruction.

• Storage Location: Data is stored on secure servers with restricted access control.

• Security Safeguards: Firewalls, encrypted web connections (HTTPS/SSL), access authorization protocols, and secure data backups.

• Data Retention: Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, comply with statutory tax/financial record requirements (generally up to 5 years under South African law), or resolve legal disputes.

These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.

6. Cookies and Tracking Technologies

Our website utilizes essential and analytical cookies to improve browsing experience and monitor aggregate website performance.

• Essential Cookies: Necessary for the site to function securely and correctly.

• Analytics Cookies: Help us understand site traffic, user behavior, and popular services.

You can adjust your web browser settings to block or notify you about cookies. However, disabling certain cookies may affect the functionality of specific features on our site.

7. Your Legal Rights Under POPIA

As a data subject under POPIA, you have the following rights regarding your personal information:

• • Right to Access: Request confirmation of whether we hold personal information about you and receive a copy of that data.

  • Right to Correction/Rectification: Request the correction or deletion of inaccurate, irrelevant, out-of-date, or incomplete personal information.

  • Right to Erasure (Destruction): Request the deletion or destruction of your personal information where we are no longer authorized to retain it.

  • Right to Object: Object to the processing of your personal information on reasonable grounds, or object to processing for direct marketing purposes at any time.

  • Right to Withdraw Consent: Withdraw previously granted consent for data processing without affecting the lawfulness of processing prior to withdrawal.

  To exercise any of these rights, please contact our Information Officer using the contact details in Section 9.

  8. Cross-Border Data Transfers

  In instances where cloud storage providers or third-party IT tools host data on servers located outside of South Africa, Spragar Works ensures that cross-border transfers comply with Section 72 of POPIA. Transfers are only conducted to jurisdictions providing substantially similar levels of data protection or bound by adequate binding contracts.

  9. Contact Details & Information Officer

  If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please reach out to us:

  Spragar-Works Steel Fabricators & Welders

  • Attn: Information Officer / Privacy Enquiries

  • Physical Address: Unit 2, 15th Ave, Maitland, Cape Town, 7405, South Africa

  • Email: info@spragarworks.co.za

  • Telephone: +27 (21) 330-5094 | +27 (65) 969-2071

Information Regulator (South Africa)

If you feel your privacy concerns have not been adequately addressed by us, you have the right to submit a complaint directly to the Information Regulator of South Africa:

• Website: https://inforegulator.org.za

• Email: enquiries@inforegulator.org.za / POPIAComplaints@inforegulator.org.za

10. Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with a revised “Last Updated” date.